EmailUnlimited 5.0 - December 24, 2003 Professional e-mail marketing & eCRM tool lets businesses of any size develop personalized, automated e-mail campaigns.
Contact Center Software - December 10, 2003 Database Systems Corp. provides customer contact center software as well as contact center phone systems that are capable of both inbound and outbound operations.
OfficeSpark - November 18, 2003 A user-friendly and feature rich CRM solution that includes sales-force automation, contact management, project management and campagign management and execution.
Reference Logic - November 18, 2003 Reference Logic is a complete 'program in-a-box' sales and marketing software solution that addresses the common challenges of implementing a customer reference program.
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March 18, 2010 Autonomy Intros Customer Relationship Analytics Tool
Autonomy has introduced a new solution called Autonomy Explore.
"The 'customer interaction analysis application' connects all customer touch points (Web, contact center, social media, e-mail, etc.)," writes CMSWire's Chelsi Nakano. "This way, users can develop a better understanding of each customer, customer segment, and the overall customer base."
"Imagine how handy it would be to have an all-inclusive customer voice," Nakano writes. "Autonomy Explore aims to be exactly that by mashing together customer interactions, including: audio recordings, website visits, chat threads, survey responses, CRM records, blog posts and responses, product reviews, e-mail and documents, microblogs, social media status updates, wiki entries, videos, POS notes, transaction records, news articles, forum comments, mobile applications, self-service applications and traditional media."
