XML/RSS feeds EarthWeb IT Management news and headlines eCRM guide headlines See more EarthWeb Network RSS feeds

eCRM Product Spotlight EmailUnlimited 5.0 - December 24, 2003 Professional e-mail marketing & eCRM tool lets businesses of any size develop personalized, automated e-mail campaigns. Contact Center Software - December 10, 2003 Database Systems Corp. provides customer contact center software as well as contact center phone systems that are capable of both inbound and outbound operations. OfficeSpark - November 18, 2003 A user-friendly and feature rich CRM solution that includes sales-force automation, contact management, project management and campagign management and execution. Reference Logic - November 18, 2003 Reference Logic is a complete 'program in-a-box' sales and marketing software solution that addresses the common challenges of implementing a customer reference program.

FREE Tech Newsletters eCRM Guide Update Instant Messaging Planet HTML CIO Update CodeGuru Update Practically Networked HTML Enterprise Storage Forum HTML Optically Networked HTML Intranet Journal Update Datamation IT Management Careers Datamation IT Management Update Developer.com Update Gamelan Java Update Goodies to Go Javascript Weekly HTML JARS Java Update OpenSource Update SysOpt Tech Notes Grid Computing Planet HTML E-Security Planet HTML Virtual Dr. Text

July 5, 2001
Inovaware, Toshiba Bring Billing to Japan
By Kevin Newcomb

Billing and customer lifecycle management ISV Inovaware Corp. has teamed up with Toshiba Engineering Corp., a consulting and systems integration arm of Toshiba Corp., in a deal which has Toshiba Engineering distributing and supporting Inovaware's PRISM billing and customer care solution and its Resolve helpdesk.

Inovaware and Toshiba Engineering will engage in joint sales, marketing and development activities targeted at the Japanese service provider and communications markets. Both companies have already invested significant resources to conduct sales and technical training, and the collaborative effort has resulted in a new client, Web Online (WON). WON is an ISP, Virtual ISP, and ASP that services consumers, resellers and enterprise customer throughout Japan. Toshiba will provide WON with PRISM implementation, system configuration and consulting services.

"While Japan faces hurdles in developing its e-commerce industry, it has also rapidly become one of the world's hottest markets for Internet-related ventures," said David Keuning, Inovaware's vice president, Asia-Pacific. "With Toshiba, we have the partnership, commitment and expertise to address the growing demand for flexible billing and customer management solutions in Japan.

A recent report released by Japan's Ministry of Public Management, Home Affairs, Posts and Telecommunications indicates that the number of Internet users in Japan grew 74 percent to 47.08 million in 2000. As the popularity of Internet services that fuel Japan's New Economy increase, Inovaware has continued to scale its presence in the country by hiring new employees, expanding its sales channels and allying itself with key partners.

PRISM and Resolve form the basis of Inovaware's Synchronized Business Infrastructure (SBI), a business framework that allows service providers to quickly price and roll out new services, manage customers and partners, and support customer growth.

Headquartered in Kawasaki, Japan, Toshiba Engineering was established in 1959 as a wholly owned subsidiary of Toshiba Corp. The IT Business Group works with clients in solving their networking, intranet, and internet needs with multiple and varied platforms, computer and business equipment. The Plant Engineering Business Group offers a complete range of turn-key services to energy and industrial plants.

Tools:

Add www.ecrmguide.com to your favorites Add www.ecrmguide.com to your browser search box IE 7 | Firefox 2.0 | Firefox 1.5.x Receive news via our XML/RSS feed